Quality

Our goal is simple: to be excellent in everything we do. We aim to provide the best service we possibly can to all our customers and that means we are always reviewing our processes to see if they could be improved anywhere.

We measure how well we're doing against an exacting model set up by the European Foundation for Quality Management (EFQM) and we publish the results. We also work to the international standard ISO 9001:2000 for quality management.

Business Excellence

Siemens Metering Services has used and adopted the EFQM Model for a number of years to drive continual business improvement and help us to achieve our vision: 'to be trusted as the leading independent provider of innovative services in our market'.

This provides a framework for every employee, team, department and business area to achieve continuous improvement.

We aim to continually improve our business and achieve sustainable excellence in all we do. We do this by assessing ourselves against the business excellence model, using this data to highlight areas of excellence and areas for further development, entering for awards such as Midlands Excellence, North East Awards, and achieving and maintaining the Investor in Excellence Standard.

Quality Accreditation/Certification

• ISO 9001:2000
• RoSPA Quality Safety Audit (QSA) Level 5 for Health & Safety plus OHSAS 18001
• Investors in Excellence (IIE)
• Meter Operator Code of Practice Agreement (MOCOPA)
• Metering Asset Managers Code of Practice Agreement (MAMCOP)
• ISO 14001:2004
• NVQ Vocational Qualifications for Metering accredited by City & Guilds

Continue to our Quality Policy