Pre-payment

We provide pre-payment meter services to over 2 million domestic gas customers in the UK. The service called Quantum is provided on behalf of gas suppliers. Each year, we process over 100 million transactions. And, each week, we handle transactions worth over £10 million and issue over 20,000 gas smart cards and ID cards. We also provide and install pre-payment electricity meters and services.

Interested in having a pre-payment meter installed?

Contact your energy supplier. If asked to do so by your gas or electricity supplier, we'll fit a pre-payment meter and issue you with a pre-payment card. This enables you to "pay as you go" and add credit to your meter when you want to.

Get in touch with your energy supplier if

• you want to know about available prepayment meters
• you want to have a prepayment meter installed
• you have any queries about your pre-payment supply
• you have a problem with the prepayment meter

Continue to list of pre-payment energy suppliers' phone numbers

Q-Smart pre-payment meters: benefits to consumers

Our new Q-Smart Pre-payment meters help you to budget and manage your energy costs, they enable you to:

• see how much you're spending on energy
• budget for energy expenditure
• see recommended weekly credit
• easily interact with the meter - one button operation
• have a "fresh start" when you move into a new home - with the settings for previous tenants being easily removed
• maintain your energy supply if your card runs out overnight or over a Bank Holiday

How to use your pre-payment meter

Our pre-payment meters are easy to use. You can top up your credit at post offices and shops across the country. Once you've "topped up" your card, simply slot it into the meter to download the credit onto the meter

You don't need to keep the card in the meter once you've topped it up. Keep your card somewhere safe where you can find it easily when you need it.

Reference guide to Q-Smart Gas Payment meter

Reference guide to your electronic Token meter