Customer Service

When to contact your energy or water supplier

Smell Gas? Call 0800 111999 IMMEDIATELY to speak to National Grid Transco, the UK's gas pipeline company on the special gas leak helpline

See sparks or smell burning?

Call your supplier IMMEDIATELY to ask for advice

Call your energy or water supplier if:

• you want to provide your own meter reading
• your gas or electricity supply is cut off
• you want to move your meter
• you need to change or work on your fuse box (by law, neither you nor your electrician can do this)
• you think the meter isn't working properly
• you want to make an appointment to have your meter read
• you have been given an appointment directly by your energy or water supplier or local distribution company to replace, relocate or to do any other work on your meter and you need to change the appointment
• you have lost or broken your gas pre-payment card
• if you have any other enquiry, such as energy bills and payment

View our list of energy and water suppliers' contact details.

When to contact Siemens Metering Services

We're here to read and maintain your meter and to install new meters in your home or business - on behalf of your energy or water supplier or utility.

To check the identity of the meter reader or engineer call 0800 015 2221

If you have any concerns about our meter reader or engineer who has called, or if you'd like to check his or her identity, call us on 0800 015 2221.

To change an existing meter operator appointment call 0800 015 0214

Only call us if you've been given an appointment directly by Siemens Metering Services to replace, relocate or to do any other work on your meter. To change the appointment, you can either return the change-of-appointment reply slip or call us on 0800 015 0214.

Please try to give us at least 10 working days' notice to help us meet your preferred appointment time.

If you would like to contact us regarding a complaint

Please use the contact us form to send an e-mail.

Contact us at

Siemens Metering Services
Woodyard Lane
off Lambourne Drive
Wollaton
Nottingham
NG8 1GB

0115 906 6000