Water Utilities

Siemens Metering Services is a relative newcomer to the water utility market. We offer water utilities in the UK, such as United Utilities and Southern Water, a full range of data management, data collection and meter maintenance services. Our field force read both domestic and business meters. These reads are then validated and processed through to the water supplier for billing.

As one of the UK's leading independent suppliers to the utility market, we provide true end-to-end solutions. Though we're relatively new to the water market, our extensive expertise and experience in meter operations, data retrieval and management for electricity and gas utility customers offers significant benefit to water utilities.

Water Utilities trust our process experience and lean workflow management, to help them build on our high quality service.

Services

The expertise and knowledge Siemens Metering Services has gained in the energy market has been successfully transferred to the water industry. We've operated as water meter data collectors in the UK since 2006. As part of the service, we provide comprehensive operational and consultancy services. We install data collection systems - mostly meters, collect data, manage that data, and integrate the data with customers' core business systems. Our bespoke soft and hardware solutions work seamlessly with their IT landscape.

Our data collection service includes property management, to help cleanse meter data. In addition to meter reads, we find out whether the property still exists, whether the house is empty or has new occupiers. This provides the customer with valuable information and helps with revenue forecasting. Read United Utilities case study

Our data management service includes data validation, data aggregation, data storage, and data sharing and communication directly into a data warehouse. Our core service is the supply of meaningful data that can be used to enhance both product and service offerings.

How we work

We offer data collection and meter maintenance to a wide range of water suppliers in the UK. Our field force drives the data collection. They use hand held units to collect the data and to transmit that data to our Siemens Metering Services back office team in Nottingham. The data management part of the process includes data validation, verification, aggregation, storage and sharing. At this point we can interface with your customer management application.

We can also cleanse and verify your customer data as part of our property management service. We collect additional data at the point of metering such as whether the property exists or any changes at the consumer end. For example, whether the property is empty, whether there are new residents, the condition of the meter and any health and safety issues related to the meter.

Benefits to Water Utilities

Our focus is on helping water utilities to improve efficiency, reduce costs and plan for the future:

• Improve efficiency
• Reduce costs
• Plan for the future